When submitting the ticket, we will be most efficient resolving it if following guidelines are followed:


  1. One ticket - one problem
    This is important policy as it assures that conversation within one ticket remains clean and straightforward. Searching, delegating or reading trough such ticket is much easier and saves time.
  2. As much information as there is
    So, make sure to include all relevant data in your report. Depending on exact case, relevant data can mean different things, but include whatever is applicable of these:
    1. URL where problem occurred
    2. Account number of affected account, or one or more examples if more accounts are affected
    3. Invoice number, or one or more examples if more then one are affected
    4. Order number, or one or more examples if more then one are affected
    5. Subscription number, or one or more examples if more then one are affected
    6. Time reference of the problem, if time is relevant. It should be as accurate as possible
    7. What have you done in attempt to solve the problem (if anything)
    8. How we can reproduce the problem
    9. Any other info that might, even remotely be relevant, even if you are not sure it is