When submitting the ticket, we will be most efficient in resolving it if the following guidelines are followed:

1. One ticket - one problem
   This is an important policy as it assures that conversation within one ticket remains clean and straightforward. Searching, delegating or reading trough such a ticket is much easier and saves time.
2. As much information as there is
   Make sure to include all relevant data in your report. Depending on the exact case, relevant data can mean different things, but include whatever is applicable of these:
   1. URL where the problem occurred
   2. Account number of affected account, or one or more examples if more accounts are affected
   3. Invoice number, or one or more examples if more then one is affected
   4. Order number, or one or more examples if more then one is affected
   5. Subscription number, or one or more examples if more then one is affected
   6. Time reference of the problem, if time is relevant. It should be as accurate as possible
   7. What have you done in an attempt to solve the problem (if anything)
   8. How we can reproduce the problem
   9. Any other info that might, even remotely be relevant, even if you are not sure it is